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The Pros & Cons Of Outsourcing Your Businesses IT Support And Security

03 January 2019

As a small or medium sized business, you may have the need for an IT manager yet without the budget to stretch to one. By outsourcing your entire IT infrastructure and systems to an MSP (Managed Service Provider), they will manage the businesses IT systems as if they were their own, with an excellent level of service.

What are the benefits or the Pros and Cons to my business of outsourcing my IT support?  With an ever increasing and growing number of cyber attacks to contend with, technology which is changing almost daily, businesses that look after their own IT support and security in house can find themselves stressed out, overwhelmed and overworked by trying to firefight IT issues as well as run their business.

Businesses that choose to outsource their IT Support and IT security to an MSP, there are clearly a lot of benefits and there can be several downsides for a business to consider.  The time and expense to protect critical IT assets and your own businesses and client’s data is always increasing as you grow. Businesses should be asking themselves a very important question, “Should my business outsource our IT Support and Security?”

We will look at the pros and cons in this blog post

Pros
Lower and controllable Expenses
A big reduction in operating costs is one of the leading value propositions for outsourcing business IT support and security. Hiring and training IT staff can be very expensive, and temporary employees don't always live up to your expectations. Outsourcing lets you focus your human resources where you need them most. No management/staff issues, no sickness or holiday requests. Your IT support executed professionally and in a timely manner and most importantly of all a fixed monthly cost – no surprise invoices.

Superior support – Most MSPs offer the support, expertise, and resources that companies, particularly smaller businesses may not have access to when using an in house solution. MSPs have the resources to keep up to date with new and emerging security trends, something that many in house teams may not be able to do due to limited resources and personnel. A quality outsourced IT service provider will have the resources to start new projects almost immediately.

Staying focused on your businesses operations – With IT security functions handled by a trusted MSP in the background, your business can devote more focus on core business objectives. Outsourcing can help your business stay focused on your core business and not get distracted by complex IT decisions and do what you and your staff are good at and that’s running your business

Cons
Minimising or losing control
 – Handing over control of your IT support and security to a MSP also means losing a large degree and putting an outside organisation firmly in the driving seat of a very important area of your business While this may not sit well with some businesses that have an interest in maintaining and keeping a tight grip and control over security and other business processes and issues, this does not always apply to a lot of organisations.

A trust issue – Outsourcing your IT to an MSP can sometimes mean placing sensitive or confidential data in the hands of an outside organisation. However, confidentially agreements and service level agreements (SLAs) can help allay any fears or concerns you may have over your sensitive information and data.

A reduction in keeping a finger on the pulse – The average MSP is often tasked with handling the IT support and security needs of multiple organisations at once, saying that MSP companies may be unable to devote an absolute focus on any one particular company’s needs, but their team of qualified and certified professionals will be available to support you fast and efficiently.

Making a decision to outsource your IT support and security to a trusted and reliable MSP maybe not the best option for every business, but the benefits or pros outweigh the cons for a lot of smaller businesses.  Contact Control IT Solutions today to find out whether it is the right choice for your business.  We will produce and implement an overall IT policy for your business, as well as provide direction and budget forecasts

TAGGED IN: Operating Systems, Security, Small Businesses , Outsource IT Support, Pro and Cons, Benefits or outsourcing IT support, Perth, Dundee, Fife, Scotland, Stirling, Perthshire