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The Benefits Of An MSP Or A Managed Service Provider

19 February 2019

A Managed Service Provider (MSP) is an I.T company that will remotely manage a small to medium size businesses IT infrastructure.  Managed IT Services is the delegating of IT jobs and tasks to a 3rd party who is responsible for the Remote Monitoring and Management (RMM).  The traditional Break/Fix model or solution is now more and more becoming a thing of the past.

Before Managed IT services, if a desktop or server had any technical issues, one would call out an IT professional to rectify the problem as quick as possible, but in this technological advanced age waiting for problems or IT systems to fail before taking any action to resolve is not really an acceptable option anymore.  Any downtime of a network can have a devastatingly negative impact on any business in terms of revenue and loss in productivity.  So now we have Managed IT support services where an IT company will take a proactive approach and resolve any impending issues before they become critical to a businesses IT system or infrastructure

The difference between Managed Service Provider and the traditional Break/Fix Model

  • Break/Fix – having to wait for an engineer to arrive on site to fix an issue and charging an hourly rate.
  • MSP – This is more of a relationship that is forged between you and your MSP as they get know your network and your systems and will handle all your IT issues for a fixed monthly fee

Here are some of the main benefits of an MSP:


 As a business owner you will be able to manage your IT budget more effectively having a long-term partnership with a reliable MSP.  They will keep your system up to date with remote monitoring and management (RMM), maintain security of your system, perform online backups, provide knowledge and all for a fixed monthly rate no matter how many times you request their assistance or service without the need to worry about any surprise invoices.

Your relationship with your MSP

Over time your MSP will be become familiar with your IT infrastructure, business and your companies culture, so you will be able to rely on them to assist with any issues at short notice.  This will free up you and your employees time to focus on your business without having to worry about IT issues and allow you and your staff do what you do best.

Less Downtime

Because your MSP will take a proactive approach and monitoring and managing potential risks of your IT infrastructure, you can rest assure you won’t need to worry about system failures or downtime of your companies network IT infrastructure and in turn your productivity within your organisation wont skip a beat.

Online backups

As part of your MSP service, online backups can and will be performed of all your data, which will also give you absolute peace of mind.

If you are looking for Managed Service Provider (MSP) to look after your I.T infrastructure, give Control I.T Solutions a call on: 01738 310271

TAGGED IN: Small Businesses , Outsource IT Support, Perth, Dundee, Fife, Scotland, Stirling, Perthshire, RMM, Remote Monitoring and Management, Managed Service Provider