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Glasgow 0141 428 4301
Perth 01738 310 271
Perth 01738 310 271
Full Service IT
Support & Consulting
Support & Consulting
Glasgow 0141 428 4301 | Perth 01738 310 271
Managed IT Services
Instead of the traditional break/fix model, RMM is a proactive approach and assumes responsibility for the ongoing health of an organisation's IT systems.
About Us
With experience in having dealings and offering high standards of service to organisations right across all sectors of industry.
Cloud Solutions
Cloud computing increases efficiency and the collaboration and flexibility of your team.
IT Support
You need to focus on your business without the hassle and stress of IT distractions. We manage your entire IT infrastructure allowing you time for generating new leads, sales and the growth of your company.
IT Consulting
All businesses are different and therefore will face unique challenges on questions of their own IT infrastructure.
VOIP Phones
We put this technology into your regular telephone system and link it to your broadband connection.
Monitoring Microsoft 365
Microsoft Office 365 Support: Secure Monitoring
At Control IT Solutions, we offer a reliable Microsoft Office 365 monitoring service, allowing you to evaluate the productivity of your network performance, protect your servers from scams and keep tabs on the health of your system.
On top of our brilliant service, our team is friendly, professional and approachable. We always endeavour to communicate with our clients on a personable level, so you feel comfortable coming to us with any problems or queries.
A comprehensive all in one security service
As with any cloud-based system with sharepoints online, it’s always possible that your servers might come under attack. The very nature of modern business practices can leave you vulnerable to scams, hackers and phishers.
For example, many businesses are using Microsoft 365 for their email. However, they often use different Microsoft 365 business applications (such as OneDrive for business) for their productivity and collaboration of their staff.
More often than not, these organisations rely on basic antivirus or malware for their security solutions. These will not be triggered if Microsoft 365 is compromised in any way, leaving the entire system vulnerable to attack without detection.
At Control IT Solutions, we use Bluedog Microsoft 365 secure monitoring. Bluedog can track how an attacker moves through your system in real-time and will pick up on the login location and any lateral movements within a network. By correlating this data, the patterns of the attackers are easily spotted.
As soon as an incident has been identified, action will be taken by the Bluedog first responders to eliminate the threat from your business or organisation. We do this by either blocking the user, isolating the device, or closing off a network segment. This resolves the issue quickly, efficiently and accurately.
Working from home increases risk
With its huge capacity for collaboration, many employees are working from home with Microsoft 365. This gigantic shift correlated with an increase in security threats. In March 2020, phishing emails skyrocketed by 660% compared to the previous month.
Without the physical monitoring of bosses and other employees, the untrained user is more likely to fall prey to these scams. This makes many businesses more vulnerable than ever before.
Bluedog monitors Office 365 by looking for telltale signs of a security breach. These include:
- Unusual sign-in locations
- Failed and successful login attempts from unusual locations
- Data extractions from SharePoint or OneDrive
- Logins to mailboxes on Exchange
- Behaviour inside Exchange
- Emails with suspected phishing etc
- Device updates
- User account changes such as user password changes, user updates, new users, deleted users.
Once all anomalies are detected, we scrutinise and act upon any behaviour which could be malicious.
Not just a security measure, but a performance monitor
Increase your sense of peace and control by trusting Control IT Solutions to monitor your Office 365 performance. We’ll be on hand to give you an insight into any performance issues, suggesting improvements to enhance your digital experience. We want to ensure that your Microsoft 365 service is working optimally for your business.
As an experienced IT company, our monitoring capabilities exceed that of simple user monitoring. If you’re looking to optimise your performance, it’s always a good idea to enlist the support of a trusted IT company like the team at Control IT Solutions.
Fantastic service
It can be challenging to escape confusing jargon in our industry. However, our team at Control IT Solutions are friendly and approachable. We are excellent communicators and will always explain everything to you in plain terms.
Frequently Asked Questions
Can we trace if someone extracted information from the network when they, for example, put in their resignation to validate they did not breach any of the non-competition clauses in a contract?
Yes, this capability is certainly present inside the Bluedog Microsoft 365 monitoring solution. It is possible to have a complete overview of what actors have been doing. You can review files, folders and emails that have been accessed, downloaded, deleted, etc.
This helps identify any data that may have been stolen or leaked, down to the user and IP address.
*Important note* The contents of files or emails themselves are not visible to Bluedog, only the filenames and locations of files inside SharePoint/OneDrive and the subject of the email or filename of the attachment.
Can we find out if someone is in a different location than where they claim they are?
Yes, this is possible using the IP address of the user. This allows the Bluedog team to determine where actors are located while performing their activities.
Can we see if a particular office location is working more proactively than other locations are?
Yes, Bluedog can group data sets based on geolocation, country and city. This gives the ability to check on performance or make other correlations from the data.
Could you generate a report to show the number of external (only) emails sent by each user over a period, i.e. seven days?
Yes. The Exchange dashboard provides insights into email behaviour from within the company. It also shows how email is treated, showing the types of email a user sends and receives.
This provides excellent insights into any targeted attacks on your business, identifying which users receive the most phishing attacks.
With this information, Bluedog can provide recommendations on what action to take to improve security measures for the company.
Steve has helped us to put in place a suitable I.T Solution for a business that has grown and continues to grow rapidly. He is easy to contact at any time, knowledgable, problem solving and very helpful with his advice.
5 
I would have no hesitation in recommending you to anyone who is concerned about security of their data and would encourage every business to become Cyber Essentials accredited
5
Control IT Solutions have been fantastic, I required new hardware up to date software digital documentation and Electronic signatures but most important of all in my line of work cyber security. Thank you so much
5
Thank you very much for all help recently. From helping us with our own internal systems to setting up our clients with cloud computing software like Office 365, you have been a pleasure to work with. We would have absolutely no hesitations in recommending you to anyone in need of desktop support.
5
Steve has helped my dental practice transfer from a slow out dated computer hardware system to a much faster and easier to use system. The software transfer from the old to new system was seamless which in turn minimised business downtime. Since installation the hardware has been well monitored and supported by Steve. The level of service has been fantastic so far!
5
Control IT helped us upgrade our systems, email and accounting software, as well as setting us up on the cloud and linking all our calendars together.
Their expertise in all matters helped us transition into our new office and I thank them for all the effort they put in.
Control IT is truly a great company and I can, without doubt, recommend them to both customers and business associates safe in the knowledge that they will put everything they can into the work they have been tasked with.
5
"We would like to thank you for your attention to detail, support and super efficient service and would highly recommend your service and skills to our wider networks"
5
Control IT Solutions has been helping our dental practice for a while now and they have never let us down. Their speedy and preventative approach to IT problems is effective. Highly recommend as a dental practice.
5
Through the data backups and seamless remote monitoring which has detected and fixed issues before I was aware they had appeared, to the way you made achieving Cyber Essentials accreditation a simple and easy process and provides my clients with the confidence that their information is safe in my systems.
I am truly grateful for all your support and cannot recommend your services highly enough. Every business needs Control IT Solutions supporting them.
Thank you
5
I found Control IT Solutions very helpful, identified our needs and weaknesses with system and found best packages, then explained how they would operate the installation and walked us through our new software. Top service from start to finish, highly recommend to any company that needs IT support.
5
We are delighted to have achieved our Cyber Essentials accreditation with the assistance of Control IT Solutions, so much so that we have now engaged them to provide our IT support.
5
Thanks for your help which is always quick and efficient and never judgemental!. You give us great service and its greatly appreciated.
5
We started working with Steve over a year ago and he has been absolutely amazing every step of the way!
We had a new computers installed into 4 of our surgeries and reception area - we are a busy NHS & Private dental practice & Steve was so quick & flexible with moving them over with no disruption to the practice. We have recently undergone a renovation within the practice and needed our computers moved into the new reception area, again Steve was beyond helpful & again, there was no disruption to our working areas.
Also he is a great laugh & never fails to put a smile on all our staff's faces when he visits and is always at the end of the phone whenever we have any problems. Would highly recommend control IT to anyone!
5
Excellent business support from Control IT Solutions. Steve and Bryan are always on hand to help, from the simplest little issues, scheduled maintenance and updates all the way through to more complex, time consuming problems. They are quick, efficient, solution orientated and very friendly at all times.
5
Steve has recently helped me recover significant amounts of data, files and most specifically, extremely "valuable" photographs that I thought were lost. They were spread over two old laptops and an external hard drive. Steve recovered everything, set it all in order and secured and provided a new external drive sufficient for ten times the amount of material I am starting with. His customer service, attention to detail, and determination to provide exactly what you are looking for is exemplary, I would have absolutely no hesitation in recommending his services for all and any IT support service; on top of all of that, he is approachable, exceptionally friendly and thoroughly professional at all times. First class service guaranteed!
5
Thank you Steve for the amazing service on renewing my Cyber Security certificate. I did not realize it expired and when I contacted you were so flexible and accommodating in doing it for me at very short notice.
Very professional and approachable!!
5
Always an excellent service from Steve and the team @ Control IT Solutions, would highly recommend
5
As an owner of a small, expanding business, I was looking for a little bit more IT support and knowledge to keep our operations smooth, save and reliable.
Steve and his team were recommended and I couldn't ask for more. From the first meeting, where they carefully listened to what our business needs, through the quick delivery of the new products and services to ongoing, regular reviews, the Control IT Solutions is truly superb.
No matter how small the issue we have, they can quickly help,and advise on other products we didn't consider and all of it at affordable price point!
5
Ryan was an absolute pleasure to deal with. He was very patient, thorough and efficient. He was able to deal with my request swiftly and without any complications. I am currently based in The Netherlands and I wouldn't hesitate to recommend this company to anyone based in either in the UK or abroad. I also appreciated his sense of humour :)
5
I just wanted to officially record that Ryan was 1st class last month in helping me with IT issues – knowledgeable, helpful and patient!
Big thanks to him
5
James has done a fantastic job with us and managing our account. We always get a fast response and he’s managed to sort all of our issues and answer or questions. The setup was handled really well and meant as little disruption for us as possible
5