In today’s world, the smooth working of your IT systems is absolutely paramount to any business’s success. If a problem occurs, it was once the norm to call an engineer out to fix it - sometimes waiting days or weeks for an appropriate appointment. In recent times, however, our industry has moved onto remote support platforms. These are altogether more convenient, fast and cost-effective.
Control IT Solutions is a remote IT support company you can trust. With our remote support tools, our team is there for you 24/7, giving you peace of mind. We get you up and running in a timely manner, without any physical intervention (if possible).
Gone are the days of waiting for an available appointment and paying hefty call-out fees to your provider. So long as you have an internet connection, we’ll be able to diagnose and address the problem with little to no disruption to your working day.
Remote IT software allows engineers to access your computer and resolve IT issues from any device anywhere in the world. Using this software, the engineer will be able to take over your screen in real-time and make the appropriate changes to fix problems. You’ll be able to see exactly what the engineer is doing on your screen.
To do this, you’ll have to grant the engineer permission within a remote IT support session. Nothing can be done to your computer without your authorisation, and you’ll be able to end the remote access session at any time.
Remote support has transformed the IT support industry and is highly beneficial for large and small businesses alike. Beyond being quick, fuss-free and cost-effective, having high performance, reliable IT support frees your energy up so you can focus on the important things.
Some of the benefits of remote IT support include:
We know that every moment your systems aren’t working to their best, you’re losing money. Remote assistance is by far the quickest and easiest way to get back to what you do best - running your business.
Our telephone helpdesk is the first port of call for any IT related problem. We will establish a secure remote connection between your network and ours, enabling us to access and work on your network, server or PC to solve your IT problem.
With our RMM tool, we can establish a remote connection almost immediately and resolve and troubleshoot any issues you are having. Even if you are not on our RMM dashboard, we can still establish a secure connection to your PC/laptops/ servers, Windows or MAC to help identify any issues in real-time. We will then be able to resolve this issue using our suite of remote solutions.
Our team at Control IT Solutions is highly trained, talented individuals but friendly, warm and always willing to help. We leave out the technical jargon and communicate clearly with you throughout the process. We pride ourselves on our customer focussed approach and will consistently deliver professional and accessible service.