Having remote IT support from a local company that you can trust could end up saving your business substantial amounts of time and money. Our knowledgeable team can diagnose your problem, solve the issue, and get your device up and running, all from our main office in Perth through our remote IT support services.
As long as you have a working internet connection, Control IT's remote workforce can fix your computer problems as quickly and effectively as possible.
To find out more about your remote IT support or book a remote support session, get in contact with us directly.
Our remote IT support services come with a range of benefits to keep your business operating smoothly. These include:
Our telephone helpdesk is the first port of call for any IT related problem. We will establish a secure remote connection between your network and ours, enabling us to gain remote access to work on your network, server or PC to solve your IT problem.
With our remote access software and RMM tool, we can establish a remote connection almost immediately, allowing us to resolve and troubleshoot any technical issues you are facing quickly. Even if you are not on our RMM dashboard, we can still establish a secure connection to your PC, laptop or server, either Windows or MAC, to help identify and resolve any issues in real-time.
Our remote workers will talk you through the whole process and answer any questions you may have. You'll even be able to see exactly what we are doing as long as your screen is working correctly. Our engineers are fully trained and will always do their best to give plain English explanations to all clients without using technical jargon.
Control IT aims to solve your issue as quickly as possible to get your business back on track without long wait times.
If we feel your issue cannot be solved remotely, we can arrange for an onsite support visit at a time that suits you. We're well versed in dealing with a range of issues, from simple PC problems to complicated security issues. We'll provide a comprehensive fix that leaves you satisfied and feeling confident that the issue is resolved.
Remote support sessions put our support team in direct contact with your network, allowing our remote workers to see inside your screen and diagnose the IT problems that you may be facing. Remote support sessions can be booked in advance or can be made available when a problem arises. Remote sessions typically last between 30-60 minutes but can vary depending on the difficulty.
We'll use our remote access software to gain remote access to your network or server in the remote support session. Our engineers will talk you through the process and explain the problem as simply as they can. Remote support sessions are quick and easy for the user and use advanced technology to give a real-time fix to any pesky technical problems your company may be facing.
Although remote IT support is the most convenient IT solution for most customers, we recognise that not every problem can be solved remotely. If we feel that a specific issue cannot be solved remotely, we will arrange for one of our engineers to come out to you.
Whether it's an issue with cabling, a new IT set-up, or you simply want someone to walk you through the process in person, our onsite support services are here for you. We assess every situation individually and will always listen to our client's needs, so if remote IT support doesn't work for you, we will be sure to find a solution that does.
Get in contact with our friendly team to find the right IT solution for you.